Frequently Asked Questions

Check out the FAQs, if you can't find your answer there please contact us, we're here to help.

Call our helpline on 03457 581 781 and select option 3 for new equipment. Alternatively, there is also an option to leave your details on the message line if you do not wish to wait or visit www.britvicequipment.co.uk to make an enquiry and a member of our team will contact you within seven working days. Please be advised that our customer service team will require viability information, currently being either minimum of 120 bag in boxes per year or 3 per week. We can also arrange for an account manager to visit your site to disucss your requirements.

Contact our service team on 03457 581 781 number and select option 1. A member of the team will take your contact details and arrange for a service technician to contact you within 48 hours. Send an email to fixmykit@britvic.com and a member of the team will call you back within 24 hours.

Call our helpline on 03457 581 781 and select option 3. You can also log your query at britvicequipment.co.uk and a member of the team will contact you within seven working days. Please note if you are an independant business and require free on loan equipment we no longer provide this support. A member of our team will be abe to put you in touch with reputable suppliers of chilled equipment.

Absolutely! Tell us what you want to discuss by contacting us on the form here

Unfortunately not, but we supply to 258 different wholesalers who cover every part the UK

If you are interested in becoming an Innovation partner, please register your interest in your account section and we'll be in touch when we run our next programme

Look no further than www.pourmoreflavour.com, which is updated regularly

Check out our guide for all you need to know about the levy introduced in 2018 here

Check out our guide for all you need to know about the levy introduced in 2018 here

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We're sorry you have had a bad experience, Please contact us here

Yes – to go about deleting your account please enquire via the contact form.

You can make a request to your supplier or route to market for samples

Menus are the shop window for your range. We've got some expert menu advice here and a menu creator tool on our sister website www.maxitmasters.co.uk

Click here for your tracking info. Didn't get an email confirmation at the time of ordering? Contact us here

Contact

For all general enquiries, please provide your contact details and message below.